Finding common ground:understanding and handling conflict at work (leaders & managers)
Course contents
Where two or more personalities come together in a demanding environment, there is the potential for conflict situations to arise. While this is normal in today’s busy workplace, allowing conflict to persist can pose a risk to wellbeing, performance and team culture. This module explores the causes and impacts of conflict at work, and provides guidance for leaders on how to avoid and manage conflict in the team where appropriate. It guides participants through some healthy communication styles and provides tips and insights to help ensure people can work through problems without harming working relationships.
Learning outcomes
- Identify some common causes of conflict at work
- Apply some practical strategies to prevent conflict situations escalating
- Recognise the signs when a working relationship needs help
- Identify your preferred style of conflict management
- Identify solutions and pathways to achieve mutual agreements
- Access some helpful options for further support
Compliance outcomes
- Effective conflict management
- Equipping employees with the skills to navigate disagreements and resolve conflicts constructively
- Significantly reduce the risk of psychosocial harm
- Meet requirements as outlined in the Model Work Health and Safety Act 2011 (Cth)
- Minimise conflict-related stress and anxiety
- Address psychosocial risks by providing people leaders with strategies for de-escalation, communication, and problem-solving
Benefits
- Teaches practical conflict resolution strategies for leaders
- Helps identify early signs of conflict and prevent escalation
- Encourages healthy communication and problem-solving
- Supports the development of a positive team culture
- Aligns with health and safety regulations on managing psychosocial risks
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I've recently become more aware of unconscious bias and affinity bias as barriers to true inclusion. The affinity bias exercise (around people you trusted) was really valuable as it was a bit of a light bulb moment and further broadened my understanding of some of the psychological factors at play in this space.
Great presenters. Very engaging. As a female who has been engaged in this work for some time it was refreshing to see that a majority of the men in the room are now on board with this messaging.
The facilitator was great – she really cared about mental health issues and it showed. The practical examples were excellent.
I found defining the key concepts of mental health and wellbeing, the symptoms and how to respond appropriately was excellent.
The case studies were excellent, and the practical tips on how to mange certain situations.
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